Data & Operations Coordinator (Data Management & Governance)

To be a member of the Centre's Student Experience Team with accountability for an area of the activities undertaken by the Data and Operations Team for example: a) data management & governance; b) exams, assessments and academic administration; c) compliance: student enrolments, attendance To implement Study Group's policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction. The post holder will report to the Student Experience Leader and will line manage Student Experience Officers Data and Operations Officers for their specialist area in addition to carrying out administrative tasks. The post holder will work in matrix structure and need to build strong working relationships within the Data & Operations Team, central Study Group teams and the university partner to ensure the smooth running of the Centre. ABOUT THE ROLE

• Ownership of the Centre's definitive datasets and student results, ensuring accuracy and currency
• Act as secretary to relevant boards, meeting and committees, ensuring these are minuted
• Support management teams in preparation for quality assurance and enhancement activities.
• Contribute to the production of the Annual Monitoring Report and other evaluative and reflective documents, for submission to Study Group and the university partners.
• Update student bookings with Study Plan changes, including booster classes and exam resits.
• Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
• Support the management with MAB and PAB organisation.
• Oversee the payroll process for sessional staff
• Coordinate and motivate the Data and Operations Officers to contribute to ensuring the best possible student outcomes and student experience.
• Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team.
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience.
• Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
• Facilitate, encourage and support staff to participate in regular personal development activity.
• Recruit new staff as required according to Study Group policies and procedures.
• Support local awareness raising of compliance requirements and procedures.
• Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility

• Bachelor degree (or equivalent experience to demonstrate ability to work and think independently)
• Administration or management training or qualification
• Higher level safeguarding training
• Line management of staff
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance
• A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting
• Excellent IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies
• Experience of leading a team or the supervision of a suitably complex task or project, which achieved a successful outcome
• Experience providing feedback to another person about their performance, which achieved a positive improvement
• Experience in HR duties, such as delivering training and/or taking part in the recruitment process

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.