IT Helpdesk Analyst

In this role, you will report to the Helpdesk Manager and be responsible for accurately recording and updating all requests in line with the helpdesk system in use, ensuring that all interactions and resolutions can be tracked for reporting and statistical purposes. You will diagnose and troubleshoot support issues through to resolution, or escalate them as appropriate, making sure that key steps are logged in the helpdesk. You will also participate in IT projects as required, supporting systems as they go live.

Do you have experience in Human resources?, Prospective applicants must hold a degree or further education qualification. They should have a good working knowledge of the main IT systems and packages in use to effectively support users-for example, Microsoft 365 (Teams, Word, Outlook, PowerPoint, Excel, Access, MS Project), VPN, antivirus software, and database systems. Applicants should be able to set up and configure a range of user devices, such as laptops, mobile phones, and printers. They should also be able to create and maintain user and device accounts across a range of back-end systems, including Active Directory, Azure, InTune, and Microsoft Entra.

In addition to salary, we offer good conditions including 33 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants.

The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union-ready to meet the challenges of the future and drive lasting change in education.