Data Center Engineering Operations Engineer, DCEO
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Job description
Overview Data Center Engineering Operations Engineer, DCEO. Job ID: 3093653 | Amazon Data Services Malaysia Sdn. Bhd. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to deliver high standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring standards for operational performance in safety, security, availability, productivity, capacity, efficiency, and cost. We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, and a result-driven individual with strong technical understanding and the drive to advance data center engineering operations. The DCEO Engineer is responsible for engineering operations including risk management and mitigation, planning, implementation of corrective and preventative maintenance for critical infrastructure, and vendor management within our AWS Data Center environment. They are responsible for day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility. Key job responsibilities The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters, including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management, and metric reporting. * Act as the site point of contact for internal and external stakeholders involving communication and relationship management. * Meet daily hours of operations, on call requirements and response during rotations. * Manage minor and support major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA's as required. * Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. * Assist in establishment of performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance. * Generate change management requests & incident management tickets for DCEO activities. * Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency. * Establish documentation relevant to technical support of business & facility operations. * Support, implement projects to increase current facility capacity, efficiency, sustainability & reliability. * Support operating partners in the resolution of any infrastructure engineering issues. A day in the life * Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA). * Perform rack installs, rack decommissioning, and facility management. * Provide operational readings and key performance indicators to ensure uptime. * Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. * Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. * Work schedule changes depending on site needs; shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations. About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all qualifications listed, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from startups to Global 500 companies rely on our products and services. Inclusive Team Culture AWS fosters a culture of inclusion with employee-led affinity groups that empower us to be proud of our differences. Mentorship and Career growth We strive to raise our performance bar and provide knowledge-sharing, mentorship, and career development resources to help you grow as a professional. Work/Life Balance We value work-life harmony and offer flexibility as part of our working culture to support you both at work and home. Basic Qualifications - 5+ years of relevant work experience maintaining electrical, mechanical, HVAC, fire systems in a data center or critical space facility. - Familiar with the concepts and interaction of Service Management systems, Problem and
Requirements
Change, Preferred Qualifications - Bachelor's Degree in Electrical Engineering, HVAC, Mechanical Engineering or relevant technical (military/trade school) degree, with relevant experience in a critical environment. - Understanding of electrical and mechanical systems used in data centers (e.g., DRUPS, Transformers, Generators, Switchgear, UPS, ATS/STS, PDUs, Chillers, AHUs, CRAC units). - Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environments. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting
