First Line Software Support

Stage 1: Telephone interview with our HR Manager to tell you more about us and if we can be the right fit for your next role (approx 30 mins)

Stage 2: Video interview with our Senior members of the Product Support team and HR Manager for a traditional competency-based interview (approx 60 mins)

Stage 3: Face-to-face interview at our offices with other members of the Support team (approx 60 mins)

Do you have experience in T-SQL?, * Drive - And lots of it! We are looking for people to improve the lives of our customers in the future, not just solve the problems they have now. We don't want tickets to be completed for the sake of it, we want people who will keep asking questions to really solve our customers problems. We don't mind what you know, but are interested in what you are willing to learn.

• Problem solving skills - The ability to stand back from a problem and conduct root cause analysis of the situation.
• Communication skills - Being able to share what you know with others either via phone call, email or writing accurate and clear guides in our learning centre.
• Flexibility - Although initially you will be working 9:00 - 5:30 Monday to Friday, there maybe shift work and/or on call commitments in the future.
• Reliability - We need someone who we can rely on, as this impacts our ability to comply with our service agreements and the high standards of customer service that we aim to provide all our customers.

Whilst we anticipate training you in the technologies we use, any experience or knowledge of the following would be desirable:

• MS SQL and T-SQL queries
• Experience troubleshooting technical issues
• Working with complex software
• Experience or knowledge of manufacturing and engineering.

If you do not have experience in all these areas but have the attitude to learn, please still apply!

Salary will be between £25,000 to £30,000 depending upon experience.

NoMuda creates VisualFactory, a web-based manufacturing system used by companies around the world. Our customers are major manufacturing organisations who make everything from cars to planes to electric buses and deep-sea robots. The software is used to provide detailed manufacturing instructions, collect real-time manufacturing data and can be deployed on-premise or in the cloud. To ensure that our customers are getting the very best out of the product, we are looking for an additional member of our Software Support Team due to internal promotion. Although this role is currently working UK office hours, it will involve working a shift pattern in the future. What will I be doing? Helping to ensure VisualFactory is meeting our customers' requirements as well as ensuring it is being used to it's full potential. This is done through solving customer questions and issues. You will be handling calls and ticket triage, assisting customers with learning the functionality both via tickets and in-call, helping update documentation, diagnosing software issues and supporting other requests as and when they come in. Each of our Customers have an individual way of using our software, we strive to understand their ways of working and help them utilise our software to its fullest. This is a much more technical position than standard customer service and you will become skilled at basic coding and using our in-house technologies to perform your role. As well as being sat in amongst experts, you will also be supported by, and working with, colleagues in our US Office., We encourage our employees to grow within our business. Many of our team have found niches they find enjoyable and rewarding and we have supported them in their growth. We provide a whole raft of things to make working here as enjoyable as possible: * Pension post probation * Dog friendly office * Free lunches * Stunning rural location for lunchtime walks * Opportunities for career progression * Casual dress What is NoMuda really like? It is a pretty unique experience! We are still owned and managed by the original creator of VisualFactory so your success and the service you provide to our customers will be invested in from the highest level in the business. We are a small, tight-knit group of people passionate about creating success. Whether for our customers, ourselves or each other. We do this by developing solutions with smart simplicity, agile collaboration, being curiously creative, acting with passionate integrity and encouraging independent initiative. Our offices are commutable from Stratford-Upon-Avon, Henley-in-Arden, Warwick, Coventry, Redditch, Bromsgrove, South Birmingham, Solihull, Leamington Spa, Alcester, Kenilworth.