Implementation Consultant Associate

In this role, you'll help schools and trusts get started with Every, one of the UK's leading school operations platforms. You'll learn how the software works, support customers through setup and onboarding, and help school staff feel confident using the system.

It's a great opportunity for someone at the start of their career who enjoys problem-solving, organising tasks, and explaining things clearly to others.

Every is a cloud-based platform used by schools and multi-academy trusts to manage essential day-to-day operations. It helps education teams stay compliant, organised, efficient, and safe.

Schools rely on Every for:

• HR & people management (absences, policies, safeguarding checks)
• Premises and compliance tasks (maintenance checks, health & safety)
• Workflow management (requests, approvals, reminders)
• Reporting and insights for school leaders

You'll play a key part in helping customers understand and use these tools from day one.

Why This Role Matters

The onboarding experience shapes how schools feel about the software. When the setup goes smoothly:

• staff adopt the system faster
• important processes become easier
• schools stay compliant
• confidence in the software grows

Your support helps schools run safely and efficiently - and makes a real difference to their daily workload.

About the Team You'll Join

You'll join our Professional Services team in the Education Division - around 10 friendly and experienced colleagues who support each other every day. They'll help you learn the products, build your skills, and grow your confidence as you take on more responsibility.

What You'll Be Doing

You'll develop skills in software onboarding, training, and project coordination. Day to day, you will:

• Support customers through the early stages of their onboarding
• Help configure the Every system with guidance and training
• Deliver simple online training sessions for school staff
• Keep projects organised, clear, and well communicated
• Work with business managers, senior leaders, and administrators in schools
• Answer questions and help customers get the most from the software
• Collaborate with internal teams to solve problems and improve processes
• Make sure projects are completed smoothly or handed over correctly, * Full training on the Every platform and wider IRIS tools
• Experience working with a range of schools and trusts
• Opportunities to progress into implementation, training, customer success, or specialist roles
• A team that values collaboration, learning, and shared success

Our Application Process

We like to keep things simple, transparent, and fair:

1️⃣ Apply online Send your CV and a few details. No long forms.

2️⃣ Initial Interview (plus Online Assessments)

• A chat with our Talent team.

• Two short assessments:

• CCAT (15-minute timed test).

• EPP (untimed personality questionnaire).

3️⃣ Interview with our Professional Services team (MS Teams) Meet members of our Professional Services team and discuss your experience, approach, and fit.

If you enjoy working with people, are comfortable with technology, and want to start a career helping schools use software that makes their working lives easier, we'd love to hear from you.

We're looking for an enthusiastic, organised person to join our Professional Services team as an Implementation Consultant Associate. You don't need previous experience in software implementation - just a positive attitude, a willingness to learn, and confidence working with people., You don't need previous implementation experience. Training will be provided. We're looking for someone who brings the right attitude, behaviours, and potential.

You'll be a great fit if you:

• Enjoy helping people and explaining things in a clear, simple way
• Are confident using technology and keen to learn new systems
• Can stay organised and manage several tasks at once
• Communicate clearly, professionally, and positively
• Feel comfortable speaking with a variety of people
• Are willing to learn, ask questions, and try new things
• Take pride in delivering good support and great service

Helpful, but not essential:

• Experience using Excel (sorting, filtering, basic formulas)
• Any exposure to customer service, training, education, admin, or software
• Experience coordinating tasks or small projects
• If you don't tick every box, that's absolutely fine - we're looking for potential and enthusiasm.

Developing your career

We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:

Leading

Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.

Excelling

Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.

Growing

Offering regular training and development programmes tailored to each employee's development needs and providing a commitment to a 'learning culture' which shares knowledge, best practice and our long-standing expertise between employees.

Listening

We're committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.

As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations. IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance. Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity. It's vital these mission-critical functions work first time, every time. That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team. Why work for IRIS?