Senior Solutions Engineering

Overview Geotab Madrid is hiring a Senior Solutions Engineering. Geotab is a global leader in IoT and connected transportation, with a diverse, inclusive culture and a commitment to safety, sustainability, and innovation. The role involves identifying complex customer needs, developing and customizing solutions on Geotab's open platform, and supporting partners in solving business challenges. What You'll Do * Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. * Engage with strategic partners and key end-users to optimize their utilization of Geotab technology, tailoring approaches to meet complex needs. * Collaborate with revenue teams as a technical resource to identify and deliver solutions for customer challenges, supporting sales growth, ecosystem expansion and customer retention. * Translate complex technical capabilities into tangible business value, conduct discovery and requirements analysis, and design and deliver technical demonstrations and pilots that align with customer needs and accelerate deal closures. * Ensure partner and end-user satisfaction through prompt and accurate service; provide insights to internal teams. * Support partner upskilling to enable them to support customers across channels, using best practices and industry knowledge. * Assess and analyze complex partner and end-user challenges, proposing viable approaches when needed. * Contribute to the continuous improvement of offerings by providing feedback to Product and Development teams. * Maintain accurate documentation of engagements, solution designs, and deliverables following department processes. * Manage high-impact projects with strategic customers/partners, ensuring seamless implementation and success in collaboration with partners and third-party integrators. * Create and improve processes, handle escalations, and drive

necessary changes. * Mentor and support Solutions Engineers and team members to promote skill development and growth. What You'll Bring To This Role * Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. * 5+ years of experience in Solutions/Sales Engineering. * Ability to travel internationally up to 30% of the time. * Fluency in English; additional language, preferably French, is an advantage. * Experience in a relevant technical field (software engineering, data analysis, or systems integration) with a customer-facing focus. * Expert-level knowledge of telematics, IoT, APIs, and related technologies. * Experience with programming languages (Python, SQL, Java, or C#) and extensive API integration experience. * Ability to work with Agile Work Management, ticketing and CRM tools like JIRA and Salesforce. * Familiarity with data analysis and data visualization tools (e.g., Superset or Power BI). * Strong problem-solving and communication skills; ability to convey complex concepts to technical and non-technical audiences. * Customer-focused mindset with a commitment to understanding client needs and delivering exceptional service. Please note: Geotab does not accept agency resumes and is not responsible for fees related to unsolicited resumes. For accessibility and accommodation information, contact [email protected]. By submitting a job application, you acknowledge Geotab's collection, use, and disclosure of your personal data in accordance with our Privacy Policy. #J-18808-Ljbffr