Senior Salesforce Engineer

design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. Responsibilities * Lead the design and development of complex digital solutions in the CRM domain * Lead the development of complex software solutions * Provide technical guidance and mentorship to junior engineers * Ensure architectural integrity and consistency across the software development lifecycle * Develop and maintain software architecture documentation * Participate in project planning and estimation activities * Drive continuous improvement initiatives within the development team * Act as a subject matter expert (SME) for pitches and client work * Contribute to the vision and strategy of the team Qualifications CRM Platforms * Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend). Min. 4 years * Experience with Industry Clouds is advantageous * Ability to implement efficient, scalable, and

maintainable CRM solutions * Problem-solving skills; ability to troubleshoot and resolve complex issues * Experience in leading and managing project development in Agile or Scrum environments * Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins) * Ability to work independently and as part of a team, guiding junior members Databases * Ability to query databases for customer data extraction and reporting Scripting & Automation * Strong programming skills in APEX, C#, .NET, or other languages API Integration * Strong understanding of REST/SOAP APIs for integrating CRM with other systems Data Analysis & Reporting * Experience with Excel, Power BI, Tableau or similar tools to analyze customer data and generate insights Customer Data Management * Strong understanding of data segmentation, customer lifecycle, and personalization Troubleshooting & Debugging * Ability to diagnose CRM-related technical issues and provide solutions Team player with organizational skills and commitment to transparency. Location & Company Location: Lisbon Brand: Merkle Time Type: Full time Contract Type: Permanent DEI & Culture At dentsu, we value diversity and inclusion. We welcome applicants regardless of gender, nationality, religion, ethnicity, sexual orientation, age, or ability. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment. #J-18808-Ljbffr

We Dream. We Do. We Deliver.

Als data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation arbeiten wir mit den Top-500-Unternehmen aus der gesamten DACH-Region und Osteuropa zusammen. Unsere Wurzeln liegen in der Schweiz: Merkle DACH ist aus einer Partnerschaft der zwei führenden Digital-Agenturen Namics und Isobar entstanden. Wir sind Teil von Merkle, dem größten Unternehmen des dentsu-Netzwerks und vereinen mehr als 66.000 Digital-Fans in 146 Ländern unter einem Dach – und gemeinsam erwecken wir Marken zum Leben.

Wir sind mehr als 1.200 Digital-Expert*innen mit Know-how in Digital-Strategien, MarTech- Plattformen, Werbemittel, UX, CRM, Daten, Commerce, Mobile, Social Media, Intranet und CMS. Dabei arbeiten wir mit unseren Partnern Adobe, Microsoft, Oracle, Salesforce, Sitecore, SAP u. v. m.