IT Service Desk Agent (German-speaking) - Remote - FI01

Overview IT Service Desk Agent (German-speaking) - On-site FI01 We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. This role is based in Barcelona (On-site). What You Will Do In This Role * Provide 1st level support to client workers * Handle IT requests or issues via phone, email, chat, or self-service portal * Perform root cause analysis and troubleshooting via phone and/or remote access * Monitor IT requests and issues in the client's ITSM service management system, including categorization and prioritization * Provide a first resolution rate by using internal knowledge databases * Cooperate with client's 2nd level service organizations and external service providers * Provide support to client's employees in the operation of user systems and peripheral devices Your Qualifications * Proficient or bilingual level of German and

advanced English * Experience in 1st- or 2nd-level IT support; experience in larger environments is an advantage * Good IT knowledge, especially Windows 10, Office 365, MS Teams, and troubleshooting hardware and software * Analytical approach to complex issues * Experience in ITSM ticket systems (ideally ServiceNow) * Knowledge of ITIL V4 processes (good to have) * High customer and service orientation and strong sense of responsibility * Reliable and systematic way of working * Willingness to learn and develop technical and soft skills and to work shifts * Motivation to work in a global team What's In It For You * Full-time 39 hours/week permanent contract: Monday to Friday 8:00 to 17:00 * Salary 22,000 euros gross/year + up to 2,400 euros gross/year in bonus * Great location in Barcelona * Full paid training on the company and the project * Career development programs and specialized courses Equal Opportunity Concentrix is an equal opportunity employer. We are united as one team, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Additional Information Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, German (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Seniority level * Entry level Employment type * Full-time Job function * Information Technology Industries * IT Services and IT Consulting

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.