ICT Consultant

This role will involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. Responsibilities include:

• Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints.

• Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.

• Provide internal network support.

• Help with the support/mentoring of the 1st/2nd support roles.

• Enforcing and monitoring in line with School policies

• Internal staff training

• Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.

• Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities

• Windows Server, Active Directory and Microsoft Operating Systems

• Virtualisation Technologies - particularly HyperV

• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Flexible and adaptable
• Friendly and approachable
• Excellent team player
• Able to work independently and good at planning and organizing own time effectively