IT Field Engineer MSP

We are seeking an experienced IT Field Engineer to join our Managed Service Provider (MSP) client. This role involves delivering complex IT projects, providing on-site and remote support, and ensuring successful implementation of technology solutions for our clients. You will work closely with project managers, clients, and internal teams to deliver high-quality services that meet business objectives. The MSP are based in Leeds but have clients all over Yorkshire & the M62 corridor.

Responsibilities

Lead and execute IT infrastructure projects including server deployments, network upgrades, cloud migrations, and security enhancements.

Configure and implement Microsoft 365, Azure, and other cloud solutions.

Manage hardware installations (servers, switches, firewalls) and software rollouts.

Provide on-site technical support for hardware, software, and networking issues.

Perform installations, upgrades, and troubleshooting at client sites.

Collaborate with project managers to define scope, timelines, and deliverables.

Assist in technical scoping and pre-sales activities when required.

Create detailed project documentation, network diagrams, and configuration guides.

Maintain accurate records for compliance and future reference.

Act as a technical point of contact during project delivery.

Provide clear communication and updates to clients throughout the project lifecycle.

Ensure smooth transition from project delivery to support teams.

Conduct client training and knowledge transfer sessions.

Projects you will be working on

Cloud Migration Projects: Moving client infrastructure to Microsoft Azure or hybrid environments.

Network Refresh Projects: Upgrading switches, firewalls, and implementing VLAN segmentation.

Server Deployment Projects: Installing and configuring Windows Server environments and virtualization platforms.

Cybersecurity Projects: Implementing MFA, endpoint protection, and compliance frameworks.

Modern Workplace Projects: Deploying Microsoft 365, Teams Voice, and Intune for device management.

Windows Server (2016/2019/2022), Active Directory, Group Policy

Networking: LAN/WAN, VLANs, VPNs, DHCP/DNS

Firewalls: SonicWall, Fortinet, WatchGuard

Microsoft 365 (Exchange Online, SharePoint, Teams), Azure AD, Intune

Virtualization: VMware vSphere, Hyper-V

Backup & DR: Veeam, Datto

Endpoint security and MFA solutions

Strong communication and client-facing skills

Ability to manage multiple projects and priorities

Self-motivated and proactive problem solver