IT network professionals

Provide consistently high-quality technical service to customers, earning trust through accuracy, responsiveness and results.

Deliver actionable product feedback and insights to engineering teams, shaping the next generation of networking technology.

Troubleshoot and resolve complex issues across routing, switching, security and wireless networks.

Manage and support large-scale enterprise customer environments, primarily remotely.

Identify, document and escalate product bugs with precise reproduction steps.

Produce and maintain clear documentation, knowledge base content and feature requests

WAN/LAN, DNS and network performance fundamentals.

Hands-on experience troubleshooting and supporting complex enterprise environments.

Installing, configuring, and maintaining routers, switches, firewalls, wireless access points and other network hardware.

Implementing network cabling, patching and structured cabling solutions.

Performing routine network maintenance, firmware updates and hardware upgrades.

Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP)

Experience with network tools such as Active Directory, Azure AD, vSphere

Familiarity with network security practices and technologies (firewalls, VPNs)

Proficiency in configuring and managing Cisco routers and switches

Knowledge of Juniper firewall configuration and management

Experience with DevOps practices for network automation (e.g., using Python scripting)

Ability to work independently and collaboratively in a fast-paced environment

Excellent problem-solving skills and attention to detail

Strong communication skills to effectively interact with team members and stakeholders

Bachelor/Master's degree or a related study and experience

Experience required 1-2 years preferred