Contract Support

We are seeking a dedicated and detail-oriented Contract Support professional to join our team. This role is essential in providing exceptional service and support to our clients, ensuring that all contractual obligations and administrative processes are managed efficiently. The ideal candidate will be highly organised, possess excellent communication skills, and be confident working with data and documentation., * Provide comprehensive support for day-to-day contract administration, ensuring all records are kept up to date.

• Manage job sheets, maintaining accurate records of completed work and ensuring information is logged correctly.
• Book and schedule engineers for site visits, coordinating appointments efficiently.
• Support the preparation and updating of O&M manuals.
• Follow existing Excel-based processes, ensuring compliance and accuracy.
• Handle data entry tasks with precision and attention to detail.
• Communicate professionally with clients via phone and email, demonstrating strong customer service skills and phone etiquette.
• Analyse contract terms and conditions to ensure compliance with company policies.
• Maintain well-organised records of contracts, documentation, and client interactions.
• Collaborate with colleagues across departments to resolve contract or client-related issues.
• Assist with general administrative tasks and provide ad hoc support as required.
• Identify opportunities to upsell additional services or products to enhance client satisfaction., This is an exciting opportunity to contribute to the success of our growing team while developing your career in contract support. You'll play a key role in ensuring our clients receive the highest level of service and support.

• Proficiency in English with excellent written and verbal communication skills.
• Strong customer service skills with professional phone etiquette.
• Experience with data entry and the ability to analyse information critically.
• Strong organisational skills with a keen eye for detail.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Excel and other standard office software.