IT Support Technician

Supporting the IT Manager, this is a fantastic opportunity for a qualified IT Support Technician., * To troubleshoot daily IT issues raised by the Land Law team and IT Manager, responding in person or via MS Teams.

• To diagnose and resolve computer hardware and software faults.
• To update and upgrade computer systems as needed.
• To regularly review security reports and address potential threats.
• Support the IT Manager in the successful roll out of new systems and software across the firm.
• To continually look to identify and implement solutions to improve workflow efficiency.
• To set up systems and equipment for new joiners to the firm.
• To train and support the team on new technologies and best practices.
• To manage user accounts: creation, deactivation, and deletion.
• To configure and maintain printers and scanners.
• Produce clear user guides and knowledge base articles.
• Maintain accurate IT records and documentation.
• Work with the IT Manager to oversee network infrastructure, including cabling, switches, Wi-Fi, and firewalls.
• Provide support and assistance to the team on the firms' phone systems
• Ensure compliance with health and safety and confidentiality obligations.
• Securely erase storage devices before disposal.
• Maintain the Land Law asset register through regular physical audits, accurate documentation of asset additions, disposals and transfers.
• To support the wider Land Law team with any additional ad hoc tasks including office furniture and workplace set up.

About Land Law LLP

At Land Law LLP, we pride ourselves on a culture of quality, integrity, and collaboration. Our leadership is committed to maintaining the highest standards of professional conduct and compliance, ensuring that every team member understands their responsibilities and is supported in their role.

We foster a supportive and inclusive environment, offering access to wellbeing resources and encouraging ongoing personal and professional development. Teamwork, open communication, and mutual respect are at the heart of how we work, and we are dedicated to both client care and staff wellbeing.

Confidentiality, security, and ethical practice are fundamental to our operations, and we expect all team members to uphold these values in their daily work.

Do you have experience in Time management?, Successful candidates will have a minimum of a Level 3 qualification, have excellent communication skills, and will be honest, reliable and punctual. In addition:

• At least 1 years' experience in an IT support role.
• Experience with Microsoft Azure, Intune, and Entra (desirable).
• Proficient in supporting the MS Office 365 suite
• Strong project and time management skills.
• Excellent written and verbal communication.
• Analytical and effective problem-solving abilities.
• Able to engage and support users with varying technical skills, including experienced/senior legal professionals.