IT Support Engineer

The IT Support Engineer is responsible for providing Level 2 support to our associates via Microsoft Teams, phone calls, email and in person interactions. At the helpdesk, you will ask appropriate questions and use your knowledge to resolve the associate's ServiceDesk tickets. You will work in the global team to resolve issues as they arise and escalate issues as needed. You will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background and excellent communication skills. This role will be in Ghent, Belgium and this role is ON-Site.

• Bachelor's degree in computer science, Information Technology, or a related field or equivalent experience.
• Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 11), networking, and productivity software such as PDF software, Office 365.
• 2-5 years of experience is required as a IT Support Engineer or Technical support.
• Experience on software like Intune, Windows Defender & Okta
• Conferencing/calling solutions like Teams.
• Audio Video equipment & integration with software solutions.
• Familiarity with remote support tools and technologies.
• Active Directory User Administration along with basic experience on DNS, Network, VPN.
• Excellent communication skills in English and Dutch language, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
• Customer-centric approach with a passion for delivering exceptional customer service.
• Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Experience working with IT Service Management tools., * Experienced in Setup/Configuring/troubleshooting of Office 365 products.
• Must have experience with Computer installation and break/fix on Apple or Windows devices.
• Proficient in drive encryption with BitLocker or File Vault.
• Perform onsite/remote analysis, diagnosis, and resolution of complex desktop problems for VIPs and other end users.
• Experienced in investigating system problems and provide solutions using specific product knowledge, system utilities, and operating environment.
• Perform installs, moves, add, changes, and decommission of computer equipment.
• Proficient in documentation and creating/maintaining knowledge base articles.
• Work with vendor and internal teams for hardware procurement.

More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world. Our Values * We serve humanity with purpose and integrity * We unlock ingenuity for customer success * We deliver results as a team * We continually improve for enduring impact Our offer * We grow talent; we give you the opportunity to develop your career based on your strengths. ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity. * A career with ESKO will push you and challenge you, providing growth opportunities and the * prospects to advance your career. * If you are a driven high achiever, you will work with committed, like-minded people, giving you the * support to reach your full potential. * At Veralto, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of curious associates. Equal Opportunity: Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.