2nd Line IT Support Engineer

• Provide 2nd line technical support to clients, addressing escalated issues from the 1st line team.
• Troubleshoot and resolve hardware, software, and network problems efficiently.
• Manage and support Microsoft 365 environments, including Exchange Online, SharePoint Online, and Teams.
• Assist with IT projects, including Microsoft 365 migrations, system upgrades, and installations.
• Maintain and update documentation related to IT systems and procedures.
• Collaborate with other team members to improve service delivery and implement best practices.
• Provide excellent customer service and ensure high levels of client satisfaction.

Do you have experience in Technical support?, We are seeking a motivated and skilled 2nd Line IT Engineer to join our dynamic team. The ideal candidate will have a minimum of 2 years of experience working in a Managed Service Provider (MSP) environment, with a strong background in providing technical support and resolving complex IT issues. A key focus of this role will be supporting and implementing Microsoft 365 solutions., * Minimum of 2 years of experience working in an MSP environment.

• Strong knowledge of Microsoft 365 services and administration.
• Experience with Windows Server, Active Directory, and Exchange.
• Familiarity with troubleshooting hardware, software, and network issues.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Effective communication skills, both written and verbal.

Preferred Qualifications:

• Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified Professional).
• Knowledge of cloud services (e.g., Azure, AWS).