IT Project Delivery Manager

The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment with client's objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations / upgrades and Cyber Security enhancements., Project Leadership & Delivery

• Lead end-to-end delivery of IT projects, from scoping and planning through to completion and handover.
• Develop and manage project plans, timelines and resource allocation.
• Work with sales team on quotes and budgets
• Oversee project execution, proactively addressing risks and issues to ensure successful delivery.
• Collaborate with technical teams to ensure solutions are robust, reliable and meet Company's standards.

Key Role Aims / Responsibilities / Duties

• Achieve high level of Billable Time (60%+).
• The job will involve substantial time on customers sites.
• You are encouraged to find and sell opportunities to start new projects for clients where possible.
• Job involves making decisions and taking responsibility for the projects and keeping them moving forward.
• Demonstrate high standard of use of internal PSA and RMM tools and encourage others to follow suit.

VIP Engagement

• Serve as the primary point of contact for project stakeholders, managing expectations and ensuring clear communication throughout the project lifecycle.
• Pro-active communication with client and internal staff.
• Facilitate regular project meetings, status updates, and reviews with clients and internal teams.

Operational Oversight

• Coordinate with the service desk and project team to ensure seamless handover and operational readiness of delivered projects.
• Ensure all project documentation is complete, accurate, and maintained according to Company's standards.
• Ensure clients goals are met.
• Participate in, schedule and manage site visits to ensure clients receive/experience great service and professional work.

Team Development & Collaboration

• Strive to foster a culture of continuous learning and professional growth yourself, within the project team and through any work with the service desk team.
• Contribute to the development of project management best practices within the organization.

• Proven experience in IT project management, ideally within an MSP or technical services environment.
• Strong knowledge of Microsoft technologies (365, Azure, SharePoint, Intune, Office, Windows Server, Active Directory).
• Experience with project management tools and methodologies (e.g. PRINCE2).
• Excellent communication, leadership, and stakeholder management skills.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.
• Strong problem-solving skills and a proactive approach to risk management.
• Experience with Kaseya's portfolio of internal MSP tools and service delivery platforms used by Company (Autotask / IT Glue / Kaseya 365).

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.