CRM Business Analyst 80-100%

• Analyse and model business processes, translating them into smart and scalable CRM solutions (e.g. Salesforce, Veeva, Microsoft Dynamics).
• Collaborate closely with key stakeholders to capture, structure, and prioritise business and user requirements.
• Develop clear and comprehensive functional specifications and support CRM configuration throughout the project lifecycle.
• Plan, coordinate, and facilitate workshops and training sessions to empower end-users and ensure smooth adoption.
• Take ownership in project delivery by supporting testing activities, driving change management, and ensuring a high-quality rollout.

Do you have experience in Project management?, * You have solid, hands-on experience as a Business Analyst or in a similar role, ideally within CRM-driven environments.

• You are passionate about improving business processes and enjoy leveraging state-of-the-art CRM technologies to create real business value.
• You thrive in interdisciplinary teams and feel comfortable working with agile methods and collaborative delivery models.
• You communicate confidently in both German and English (spoken and written) and can convey complex topics in a clear and structured manner.
• You work proactively, think in solutions rather than problems, and bring strong analytical skills with a high sense of ownership.

As the icing on the cake, you bring along

• Experience in the Life Sciences industry and a solid understanding of its regulatory and process landscape.
• Recognised CRM certifications - such as Salesforce Administrator / Business Analyst, Veeva CRM certifications, or Microsoft Dynamics Functional Consultant - combined with experience in consulting, project management, or business analysis within Life Sciences environments.

Eraneos is an international strategy, transformation and technology consulting group, dedicated to empowering organizations to thrive in an ever-changing digital age. By bringing together top-tier experts from business and tech, we help clients to continuously raise the bar in successful transformations, from strategy to execution. Whether we're designing future-ready organizations, unlocking the potential of data and AI, or securing businesses with cutting-edge cybersecurity, we deliver results pragmatically. Our team of around 1,200 dedicated professionals is based in offices across Switzerland, Germany, the Netherlands, Spain, Denmark, Sweden, Austria, the UK, Singapore, and the USA, and seamlessly blends global perspectives with strong local roots. Around 460 employees work at our Swiss locations in Zurich, Bern and Lausanne.