2nd Line Support Engineer

• Do you enjoy solving technical challenges and supporting people with their IT?
• Are you ready to take that next step in your career in 2nd Line Support?
• Would you like to work in a collaborative, friendly team that values both hard work and enjoying what you do?

If that sounds like you, this could be a great opportunity.

We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team.

What you will be doing

• Providing 2nd Line remote and onsite support to a wide range of customers
• Acting as an escalation point for 1st Line engineers
• Assisting with installations and project work across core technologies
• Prioritising and resolving tickets in line with SLAs
• Creating and maintaining technical documentation
• Contributing to the Out of Hours rota when required

• Ideally, experience working in an MSP or IT service environment
• A confident communicator with excellent customer service skills
• Strong troubleshooting and problem-solving ability
• Experience at 2nd Line level with most of the following:
• Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server (2012-2019)
• Hyper-V, VMware, Azure
• Networking (Switches, Routers, Firewalls - WatchGuard preferred), DHCP, DNS
• Active Directory, Antivirus, Printers
• MS Office (2010/365)

This company looks after their team and genuinely values their people. Here's what you can expect:

• A people-first culture - fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed
• Flexibility - supportive of life outside of work, including paid family leave days when needed
• Development - paid training and clear progression opportunities, with your salary increasing as your skills do
• A positive, team-focused environment - where achievements are celebrated and the occasional pizza-fuelled afternoon keeps things fun