Service Designer - ICT

At Hackney we have an ambitious vision to make the borough fairer, safer, greener, healthier and a great place for every child to grow up. To help deliver that vision, we have developed a cross-council transformation programme, supported by a matrix managed team who work with colleagues across the organisation to deliver improved digital services for residents and staff.

This role will sit in the Customer Experience team which is home to the council's user-centred design capability. It's made up of service designers, user researchers, product managers, digital analysts, and software engineers. You will primarily work across the following programmes of work:

• Resident Experience - moving to a resolution centre model, with an efficient, effective digital offer and targeted support for residents who can't access that
• Strategic & enabling services - improving the efficiency and effectiveness of our core internal support services for staff.

As a Service Designer in this team, you'll focus on improving the user journey across our services. To do this you will:

• Visualise and prototype services and interactions, using a range of methods
• Help teams understand the wider context of what they're working on and how it fits into a service for users
• Interrogate, improve and create the backend systems and processes needed to support users
• Use and create new design patterns
• Identify insights and needs, and translate them into designs.

We don't expect you to tick every box on our job description. The role will suit you if you:

• Are a service designer who wants to make a difference

• Have experience in journey or service mapping, prototyping, and design systems

• Can work in a fast-paced environment, as part of a multidisciplinary, diverse team

• Have relevant experience in local or central government experience.

Just as important as your background is your mindset - we're committed to putting residents at the heart of everything we do and designing and delivering inclusive services that work for everyone. You'll be committed to doing the best for local people and share our values of being open, inclusive, ambitious, proud, pioneering and proactive., If you have the technical skills we're looking for, experience in local government and share our values please get in touch.

What we love about working for Hackney

• Doing work that has a positive impact on residents' lives
• A diverse workforce that reflects our community
• Flexibility of hybrid working and being able to have a good work-life balance
• No one day is ever the same and you'll get to work across a wide range of services.

In return you will benefit from:

• A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays
• Membership of the excellent Local Government Pension Scheme
• Standard 36 hour week (7.2 hours per day, Monday to Friday)
• Wide range of learning and development opportunities
• Comprehensive range of staff benefits such as childcare vouchers, new technology schemes, Cyclesheme, interest-free loans on annual travel cards, discounts at leisure centres (Better), restaurants, shops and other local establishments.

Where we work

We offer hybrid working. You will be expected to come into our offices in Hackney Town Hall two days a week to work with your team. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

Hackney is one of London's most diverse and exciting communities and these new roles provide a great opportunity to make a real impact. We know that to deliver real, long-term change and transformation for residents, we need teams of talented, innovative and forward-thinking professionals to help us achieve this.