IT Support Engineer

Are you looking to join a passionate, hardworking team in a technology rich organisation? Owned by its members, Holstein UK is a progressive and dynamic company with family values at its core and a drive for personal development, as well as team spirit. At the heart of the UK dairy industry, the Holstein UK Group provides a wide array of services to assist members in breeding profitable, robust and productive dairy cattle, You'll play a key part in maintaining and improving our IT infrastructure, supporting a wide range of technologies, and helping colleagues stay productive and connected. If you flourish on solving problems and want to make a real impact, this role is for you, * Providing first line helpdesk support for Holstein UK and its affiliates.

• Maintain and troubleshooting LAN, WAN, WIFI and VPN connectivity. Liaising with network support companies as required.
• Configure and maintain (including minor repair) desktops, laptops, printers, telephony and AV equipment.
• Deploying & fully maintaining Microsoft 365 Office applications and proprietary software.
• Responsibility for network equipment, including firewalls and routers and managed switches.
• Monitoring of infrastructure using remote management and security tools.
• Manage user accounts, logins, and security profiles.
• Order new equipment and manage supplier relationships.
• Keep accurate documentation of work completed (tickets, logs and internal processes)

Do you have experience in VPN?, * Technically confident - able to diagnose and resolve issues quickly and independently.

• Organised and adaptable - prioritising tasks effectively in a demanding environment.
• A great communicator - with strong listening skills and the ability to explain technical concepts clearly to non-technical colleagues.
• Customer-focused - committed to delivering positive outcomes and building trust.
• Comfortable with ambiguity and creative in finding workarounds when needed, * At least 1 years IT support experience.
• Familiarity with common enterprise tools (Active Directory, Microsoft 365, DNS).
• Demonstratable experience of a wide range of software products.
• SQL SSMS experience (not essential).