Senior Infrastructure Engineer

• VIP & Executive Support: Deliver white-glove IT support to executive stakeholders, handling sensitive issues with discretion, urgency, and professionalism.
• Desktop & End-User Expertise: Provide Level 2/3 support across Windows 10/11, iOS, and enterprise productivity tools. Ensure consistent, high-performance user experiences for laptops, desktops, mobiles, AV equipment, and home office setups.
• Microsoft 365 Administration: Manage Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD), including mailbox management, permissions delegation, and priority user provisioning.
• Infrastructure & Cloud Operations: Maintain hybrid environments across Windows Server, VMware, and Azure. Oversee performance monitoring, patching, cost management, backups, and disaster recovery processes.
• Network & Connectivity: Troubleshoot TCP/IP, DNS, DHCP, VPNs, SD-WAN, and remote access solutions, ensuring maximum uptime for both on-site and remote users.
• Identity & Access Management: Administer Active Directory, group policies, MFA, conditional access, and privileged accounts following best-practice security principles.
• Incident & Problem Management: Lead major incident resolution and root cause analysis, coordinating cross-functional teams and implementing preventative actions.
• Mobile & Remote Support: Support iOS devices via Intune, configure secure connectivity, and optimize technology for home-based and hybrid users.
• Audio-Visual Systems: Manage Teams and Zoom platforms, boardroom AV systems, and hybrid meeting setups, providing seamless support for high-profile meetings.
• Proactive Service Management: Anticipate and address user needs, maintain executive asset registers, and help drive continuous service improvements.

This position plays a key role in ensuring seamless technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills., * Experienced in Level 2/3 technical support within enterprise or financial environments.

• Strong communicator able to translate technical issues for non-technical stakeholders.
• Calm under pressure and capable of managing competing priorities effectively.
• Highly personable with a proactive, client-focused mindset.

McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical support to executive users while managing cloud operations, Microsoft 365 administration, and core infrastructure services.