Product Owner - CPQ Platform
Role details
Job location
Tech stack
Job description
As a Product Owner for Sales Platforms (Quote-to-Order), you will lead the strategy, design, and delivery of global CPQ and ordering platforms that enable accurate quoting, seamless order execution, and operational efficiency. This role is critical in driving automation, data integrity, and scalability across the sales technology ecosystem, ensuring alignment with commercial objectives and enhancing sales productivity.
You will work closely with IT, process owners, and cross-functional stakeholders to define product vision, roadmap, and priorities, ensuring our platforms deliver a best-in-class experience for sellers and customers while supporting post-order processes and integrations.
Your future responsibilities:
- Platform Ownership: Manage the end-to-end strategy and configuration of CPQ and ordering platforms, ensuring they support accurate quoting and efficient order execution.
- Integration & Optimization: Drive interoperability and scalability across the CPQ and ordering ecosystem, embedding these platforms within the broader sales technology stack.
- Product Vision & Roadmap: Define and communicate the product vision, roadmap, and growth opportunities, prioritizing initiatives that deliver maximum business value.
- Agile Leadership: Provide direction to Agile development teams, manage backlog, plan iterations, and oversee product release cycles to ensure timely delivery of enhancements and BAU requirements.
- Stakeholder Collaboration: Partner with operations, IT, pricing, finance, and commercial teams to align platform capabilities with business needs and secure stakeholder buy-in.
- Process Support: Contribute to the design, optimization, and maintenance of global sales processes and policies for both direct and partner channels.
- Continuous Improvement: Stay ahead of industry trends, competitor strategies, and Agile best practices to ensure our platforms remain innovative and future-ready.
- Change Management: Lead adoption initiatives, including training and communication, to embed new processes and tools effectively within the organization.
Measures of Success:
- Defined sales processes and technical architecture and future state digital sales vision across lead to order process on behalf of global sales / revenue organisation with buy in from all stakeholders.
- Successful delivery of all tools, to time and budget with high levels of adoption in partnership with IT and in collaboration with key cross functional stakeholders driving a leading class experience / interlock
- Change/training to bed processes and platforms into the business
Requirements
- Operational Excellence: Expert CRM domain knowledge anchored on Salesforce and related technologies, with proven implementation experience in sales operations.
- CPQ Expertise: Demonstrable experience in Configure, Price, Quote platforms and ordering systems is critical.
- CRM Knowledge: Strong understanding of Sales Cloud, master data management, analytics, contract lifecycle management, and digital signature tools.
- Demand Management: Ability to manage demand processes and partner with IT for successful delivery of ongoing requirements.
- Process Excellence: Skilled in process mapping, Lean Six Sigma, benchmarking, RPA, and design thinking to simplify and optimize global sales processes.
- Change Management: Track record of embedding consistent CRM processes globally and assessing the impact of automation on sales teams.
- Best Practice Orientation: Commitment to adopting industry best practices while balancing business priorities.