Senior Support Engineer
Role details
Job location
Tech stack
Job description
Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting InfoTrack's network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environment, where controls, evidence capture and workflow adherence are part of daily tasks, is essential., * Lead escalations and complex technical issues across the IT estate
- Maintain and improve ISO-aligned workflows: access control, incident management, asset lifecycle, change management
- Administer and support:
- Microsoft 365, Azure AD / Entra ID
- Intune configuration and compliance
- JIRA, CrowdStrike, Mimecast, ScreenConnect
- Exchange, SharePoint, Teams, M365 Office Suite
- Support OS deployment, endpoint hardening and infrastructure optimisation
- Be a point of escalations for support Desktop Engineers and ITSD staff
- Collaborate with Compliance, Operations and Global IT
- Contribute to process development, documentation and training materials
- Ensure adherence to SLAs and operational standards across UK sites
Requirements
Do you have experience in Software deployment?, * Solid Microsoft 365 administration
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Strong Azure AD / Entra ID identity management
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Intune policy management and device configuration
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Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS)
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Experience working in an ISO 27001 active environment
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High level documentation allowing upskill others and influence cross-team working
Office-based during probation
- Hybrid working thereafter
