Infrastructure and Systems Engineer

The aim of this post is to provide an exceptional level of third line technical support, including providing advice and recommendations on the design, implementation and support for the Trusts digital architectures, whilst also providing maintenance for the Trust's Information Technology hardware, working alongside the Information Technology Support Teams to provide an excellent customer focused service., You will have experience of communicating with staff at all levels both verbally and in writing, as well as demonstrating a working knowledge of key technical architectures within an emergency services environment. You will also bring specialist knowledge and analytical skills to problem solving to the post.

The successful candidate will support all aspects of our infrastructure services, shall provide expertise in a wide range of technical systems and assist with ensuring we adhere to NHS standards and best practices.

The successful candidate will also provide technical support to ensure availability of the services in your area of expertise; will be required to act as the lead for change management relating to projects, within their remit, as well as working with all teams across the Digital Services departments and third parties embedding innovation in all technical designs & solutions.

Working for our organisation

The infrastructure team are home-based; therefore, the successful candidate will be required to ensure that suitable broadband connectivity is in place to allow them to carry out their work effectively, and that they adhere to the EMAS Home Working policy.

The successful candidate will need to be flexible, be willing to vary their working hours and participate in the out of hours on-call rota, and be prepared to travel to Trust premises in the course of their duties to suit the demands of the IT functions of an emergency service.

You will have a minimum of 5 years IT experience in a technical role. You will have a deep understanding of technical architecture to support the delivery of maintaining currency with emerging and enhancing technologies.

You will be able to re-organise workloads due to unexpected events and be capable of analysing a range of highly complex IT problems. You will be able to work well within a team and be happy to work autonomously for long periods of time.

Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic approach to delivering IT infrastructure services is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in Digital Services., * Degree in an associated IT subject or 5 years experience

• Evidence of continuing professional development in technical infrastructure Desirable criteria

• ITIL Foundation

• Post graduate qualification in IT related subject

• Relevant professional qualifications Experience Essential criteria

• Minimum 5 years' equivalent demonstrable experience within a similar IT position including technical troubleshooting

• Experience in using and administering desktop, server, and mobile operating systems Windows, Linux, macOS, iOS, Android

• Microsoft , Intune, Active Directory / Entra ID administration and support experience

• Experience administering cloud platforms Microsoft Azure, AWS

• Experience of network administration routing & switching, software-defined networking

• Experience of virtualisation technologies Hyper-V, VMware

• Experience of data management, storage, security, backup and archiving administration Desirable criteria

• 7 years relevant IT experience

• Experience of working within the NHS

• Experience of developing Standard Operating Procedures

• Experience of line management Knowledge and Skills Essential criteria

• Ability to produce technical reports and documentation to a wide-ranging audience

• Capable of analysing and resolving highly complex IT problems

• Able to present to a variety of audiences on complex issues

• Ability to make judgements independently of senior managerial support to support on call (out of hours) responsibilities

• Demonstrates leadership and management skills Desirable criteria

• Knowledge of Data Protection Act and ISO

• Demonstrates up-to-date awareness of new technology, and its potential application to healthcare information issues, * Able to work under intense pressure and make informative decisions in a reactive environment.

• Able to use judgement and negotiate on complex or contentious issues with conflicting priorities

• Able to re-prioritise in response to unexpected situations

• Ability to complete daily tasks unsupervised

• Strong organisational, management and time management skills

• Able to concentrate for long periods of time

• Standard keyboard skills

• Able to work at PC for more than % of the working day

• Must be a UK driving license holder, car driver and owner and able to travel to various locations across the EMAS region

• Full time
• Home or remote working

hours per week (Monday - Friday with out of hours on call rota)Job ref-A-2 SiteHome BasedTownHome BasedSalary£, - £, per annumSalary periodYearlyClosing / / 4 :

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).