Infrastructure Analyst - EUS

You'll join an established team responsible for hardware and software fulfilment across the Society, and performing troubleshooting activities to find appropriate resolutions to user incidents and problems.

This role will support the development of our device lifecycle management roadmap, ensuring that end user hardware is maintained and refreshed in line with our definitions. The overall process will include.

• Onboarding of new devices into the CMDB and Asset Register
• Building and configuring new devices
• Provisioning of new devices to our Colleagues
• Preparing old devices for decommissioning with our third party

There will also be a requirement to support with individual user requirements such as troubleshooting any issues experienced when colleagues receive their new hardware.

You'll be working with stakeholders from across the business, as-well as specialist teams within CIDO to make the programme a success. You'll also be able to influence and build process improvements along the way.

This role requires the successful candidate to be onsite every day in the Coventry office.

You'll be a fast learner, able to pivot and adapt to business needs as demands change. You'll pride yourself on delivering quality products and providing excellent customer service to the business. You'll need an eye for detail to ensure that processes are clearly defined and followed. Having a growth mindset will also allow you to spot opportunities where plans and processes could be more efficient based on the existing ways of working.

You'll need excellent face to face communication skills, and you'll be able to translate technical IT descriptions to non-technical colleagues, in clear and understandable terms.

To be successful in this role it's essential you have:

• Microsoft product knowledge and experience including:

• Windows 11
• Teams
• OneDrive
• Office 365
• BitLocker

• SCCM

• Task sequences
• Device management
• Applications and deployments (Desirable)

• Intune

• Device management

• Active Directory
• ServiceNow (Desirable)

Full time - 35hrs

We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. All together , better., Founded in 1884, we're now the UK's second-largest building society with over £42 billion in assets and more than 1.8 million members across the country. Our success is built on our people serving the best interests of our members, providing excellent long-term value backed-up with award-winning service. It'll come as no surprise that our people are right at the heart of our organisation. Whether you want a customer facing role in one of our branches or contact centres, are passionate about driving technology change and innovation in IT, or have the desire to shape the products we offer to our members - you'll fit in somewhere in our Society. Times Top 100 Companies to Work For 2019 The Sunday Times 100 Best Companies to Work For - 2019 We were delighted to be awarded 47th place in The Sunday Times 100 Best Companies to Work For in 2019. We see employee engagement as going hand-in-hand with our commitment to putting members first - by making sure our people are engaged and happy in their work, they will be motivated to do the best job they can for our members. However, we recognise that there's still work to be done, and we're committed to making changes to ensure that our employees are engaged with us both now and in the future.