Support Analyst, Service Desk, 1st line, COR7422

The Support Analyst / Service Desk Analyst, will join the IT team of a growing top 40 accountancy firm with offices across central and southern England, as they seek to provide an exceptional support service to c.500 users. The Support Analyst / Service Desk Analyst will be responsible for picking up helpdesk queries and investigating their resolution, or passing on to the 2nd line where appropriate.

• Some prior commercial experience in a 1st line Service Desk role or similar
• Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc.
• Basic Active Directory experience, along with Windows, Microsoft 365, etc.
• Good troubleshooting skills across hardware, software and basic network issues

• Up to 30 days' holiday
• Matched pension contribution
• Life assurance
• Health cash plan
• Flexible and hybrid working