IT Support Engineer

This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed.

Previous experience in a 1st/2nd line IT Support or Service Desk environment

Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking

Familiarity with Microsoft 365, Google Workspace, and common business applications

Experience with IT ticketing systems.

Strong communication and customer service skills, with a proactive and positive approach

Good problem-solving ability and willingness to learn new technologies

Capable of working independently while contributing effectively to a wider team

Flexibility to travel between sites as required (occasional visits to other UK locations)

A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses

Our client is a a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Analyst to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments.