Service Desk - VIP Support

A prestigious private Wealth Management firm is looking to recruit a Service Desk Analyst to provide VIP and white-glove support to senior stakeholders and high-net-worth users., As a Service Desk Analyst, you will be the first point of contact for all IT-related queries. You'll play a key role in ensuring issues are resolved promptly, professionally, and with minimal disruption, especially when dealing with time-sensitive matters., * Provide VIP and white-glove support, ensuring an exceptional user experience for senior leaders and priority users.

• Manage and resolve incidents, service requests, and technical queries in a timely and professional manner.
• Troubleshoot issues with hardware, software, mobile devices, printers, and network access
• Provide support for Microsoft 365 and Windows 11
• Assist with user account management (Active Directory/365)
• Maintain a high level of customer service and confidentiality at all times

• Prior experience in a law firm or professional services environment is highly desirable
• Strong working knowledge of Microsoft Windows 11 and Office 365
• Experience with Active Directory, Exchange, remote access technologies (eg VPN, Citrix)
• Excellent verbal and written communication skills
• Calm, professional, and solutions-focused, especially under pressure
• A proactive approach to learning and problem-solving
• Ability to support users at all levels, including senior stakeholders and partners