IT Field Engineer

As an ITProject Engineer, you will be responsible for ensuring all IT projects are completed efficiently, on time, and to a high standard. Acting as a key point of contact, you will identify and escalate potential issues while providing hands-on support to the team. Covering all service areas, you will be hands on with supporting everything from clients office relocations through to handling multi-site infrastructure needs.

Day to Day Responsibilities:

• Assist in the daily operations of the IT Projects department, handling client requests via phone and email while ensuring timely follow-ups.
• Work closely with the Projects Manager, providing regular progress updates and flagging potential issues to ensure proactive solutions.
• Support installations and project work, ensuring risk assessments are completed before commencement and projects are scheduled efficiently, considering budgets and deadlines.
• Travel to client sites across the South-East and London to carry out project and support tasks as needed.
• Manage individual project tasks, maintaining detailed records, paperwork, and documentation.
• Keep workbenches and storage areas well-organised, ensuring all necessary tools, labels, and resources are readily available.
• Perform proactive system maintenance, identifying and recommending improvements where necessary.
• Monitor and manage backup systems to ensure reliability and security.
• Provide remote support through the company's Remote Monitoring and Management (RMM) system.

The IT Field (Project focused) Engineer, you will be self-motivated with strong workload management skills; being out on site, attending client premises (car pool provided), our client is looking for someone who has worked a similar role out on the road.

• Highly organised with excellent attention to detail.
• Confident communicator with a professional telephone manner, able to handle challenging situations calmly.
• Discreet and trustworthy, understanding the importance of confidentiality.
• Goal-oriented with a strong work ethic and commercial awareness.
• Quick thinker with a proactive and resourceful approach.
• Technically proficient with solid computer literacy.
• Strong project management, analytical, and problem-solving skills.
• Excellent listening, judgement, and decision-making abilities.

Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.