XEngineer, Application Support

As a key member of our Global Support Services team, you'll be the technical expert for our critical eDiscovery systems. This includes both industry-leading applications and our unique internal solutions that position Consilio as a leader in the field., You'll have the chance to work both independently and collaboratively with a global team, always striving to ensure our applications are stable, performant, and continuously improving.

• Troubleshoot and resolve complex application issues across various layers,from web and application servers, to databases and containerized environments like Docker and Kubernetes.

• Investigate logs and system behavior, pulling data from pods and containers using tools like kubectl, event viewer, and central logging platforms

• Monitor application health, performance, and availability levaraging observability platforms like Grafana and Kibana.

• Test and interact with API endpoints, documenting and validating their functionality using tools like Swagger/OpenAPI and Postman.

• Respond to support tickets promptly within defined SLAs, providing clear, timely updates and effective solutions to keep our users happy.

• Collaborate closely with cross-functional teams, including Data Operations, Project Management, DBA, Infrastructure, to triage issues and drive systemic improvements.

• including Data Operations, Project Management, DBA, and Infrastructure-to triage issues and drive systemic improvements.

• Automate routine tasks and build helpful support utilities using scripting and query language skills (PowerShell, Bash, T-SQL, Python).

• Create and maintain clear, concise documentation for troubleshooting steps, configurations, and best practices.

• Participate in after-hours testing and support rotations as part of our 24/7 global support model.

This role isn't just about fixing things; it's about being a sharp troubleshooter who can solve problems independently, especially within complex, distributed systems. You'll also need a solid grasp of modern containerized environments and how to effectively use observability tools to keep things running smoothly., * SQL Server: Proficient with basic to intermediate T-SQL query writing and performance tuning.

• Containerization: Hands-on experience with Docker and Kubernetes, including pod management and log retrieval.
• APIs: Skilled in interacting with and testing RESTful APIs using Swagger/OpenAPI and Postman.
• Elastic Stack: Familiarity with Elasticsearch for log aggregation, indexing, and querying.
• Observability: Good understanding of monitoring and visualization concepts; experience with Grafana
• Scripting & Automation: Automation-first mindset, can streamline tasks. Powershell experience is a plus.
• Diagnostics: Skilled with Event Viewer, IIS Manager, SQL Server Management Studio, Linux command-line tooling, and container-CLI utilities (kubectl, docker).

Minimum Education Requirements:

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.

Minimum Experience Requirements:

• 4+ years in technical support or application engineering roles.