Support Analyst - CRM

Could you play a critical role in ensuring the smooth operation, optimisation, and strategic use of the HubSpot platform across Marketing, Digital, Data, Sales, and Service teams?

Could you, by staying ahead of platform developments and aligning technical solutions with team needs, help drive efficiency, insight, and impact in Red Cross Training?

What will a day in the life of a Support Analyst - CRM (Client Relationship Manager) involve?

• Monitor system performance and alerts to detect anomalies or disruptions.
• Investigate and triage reported errors or unexpected behaviour within HubSpot.
• Design and implement automated workflows tailored to team-specific needs.
• Collaborate with stakeholders to gather requirements and map processes.
• Test and validate workflows to ensure accuracy and reliability.
• Oversee data entry standards and enforce data hygiene protocols.
• Perform regular audits to identify and correct inconsistencies or duplicates.
• Monitor HubSpot product updates and assess relevance to internal operations.
• Implement new features and tools to improve user experience and system efficiency., Our diversity networks, including the Carers Network, Race & Ethnicity Equality Network (REEN), Disability & Wellness Network (DAWN), Gender Equality Network (GEN), LGBT+ Network, and Young Staff Network, empower our people and make the British Red Cross a better place to work. These networks have driven initiatives like mandatory anti-racism e-learning and better support for people with disabilities.

• Skilled in HubSpot CRM & optimising workflows expertise
• System troubleshooting to diagnose & error resolution
• Strong understanding of HubSpot data structure & property management
• Customer data hygiene & governance.
• Proven experience of implementing HubSpot product updates & functionalities
• Experience of cross-team collaboration & process mapping to support technical solutions
• Managing HubSpot integrations (APIs) connecting to other platforms
• Supporting GDPR & Data Privacy Compliance
• Understanding lists and data segmentation

In return for your commitment and expertise, you'll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders

At the British Red Cross, we provide national and international aid, responding to emergencies and supporting people living in crisis. We help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. We are looking for the best people to help us provide support to millions of people affected by crisis in the UK. Diversity is something we celebrate, and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness. Together, we are the world's emergency responders The British Red Cross is here for humanity in the hardest moments. Since 1870, we have been helping people in crisis, whoever and wherever they are. Whether people's lives have been turned upside down by conflict, destroyed by earthquakes or disrupted by flooding, we're here to help them through it. It takes all the strength of our humanitarian movement in the UK and 190 other countries - and we can't do it without you. It's our mission to help as many people as we can. Without our staff, this simply wouldn't be possible. We work across many different areas from running charity shops, to supporting refugees, to the administration of our offices, we have a variety of roles to suit everyone. We're always on the lookout for people with bright minds and big ideas to join the Red Cross Movement and help us use human kindness to overcome crisis. Kindness drives the Movement The British Red Cross has been helping people in crisis for more than 150 years and we hope to do so for at least 150 more. As an organisation we are guided by seven fundamental principles: humanity, neutrality, impartiality, independence, voluntary service, unity and universality. These principles are at the heart of our values: compassionate, courageous, dynamic and inclusive. We each bring the values to life by living our 'values in action' across the organisation. By doing this, we all contribute to shaping the best environment to help people in crisis.