1st / 2nd Line Support - Fixed Term Contract

Full ownership of support tickets including assigning and escalating where required

Handle communications and updates to the business in response to Incidents & Outages

Build and configuration of laptops (HP) ready for end users

Work with IT service providers (Internal & External) to support and administer IT and business systems, including Telephony, Servers, Networks, O365 etc.

Manage new starters, leavers and internal transfer requests

Administer the mobile phones and tablets estate using Intune

Improve and maintain existing IT processes and system documentation

To work as directed on any other business projects and tasks required by the business

Identify trends or periods of high demand whereby the business will require additional support/resource

Implement desk moves and changes to end-user technology such as monitors, laptops and other peripheral devices

Good working knowledge of Windows 10/11

Active Directory

Good understanding of Microsoft O365 Applications, MS Teams etc.

Good understanding of networking principles, including VPN's

Windows 2019 (awareness)

Powershell (awareness, but not essential)