Identity Governance Assurance Support Engineer

• Provide operational support and maintenance for Oracle Identity Manager and SailPoint IdentityIQ platforms.
• Address and resolve identity lifecycle issues, access provisioning failures, and integration errors across a diverse range of IAM systems and platforms.
• Monitor system health, performance, and logs to proactively identify and address potential issues, and working towards a root cause solution.
• Collaborate with engineering, security, and application teams to ensure seamless identity governance and compliance.
• Be involved in processes concerning organisational transformations, such as testing, documenting, and coordinating change schedules with other teams.
• Maintain user documentation and knowledge base articles to support operational excellence and information dissemination.
• Ensure alignment with security policies, standards, and regulatory requirements in all IAM activities.

Do you have experience in Workday?, * Proven experience supporting Oracle Identity Manager and / or SailPoint IdentityIQ in an enterprise environment.

• Strong understanding of identity lifecycle management, access certification, and role-based access control.
• Experience with directory services (LDAP, Active Directory) and identity protocols (SAML, OAuth, OpenID Connect).
• Ability to analyse logs, debug issues, and perform root cause analysis.
• Strong communication and documentation skills, with the ability to work collaboratively across teams.
• A proactive approach with a focus on continuous improvement and operational resilience.
• Collaboration and communication skills, with a demeanour geared towards achieving common goals and a passion for secure engineering.

It would be great if you also had

• Experience with integrating cloud applications (e.g., Azure AD, Workday, ServiceNow) into IAM platforms.
• A background in data analysis with experience of SQL to extract and interpret data.
• Exposure to Oracle Identity Manager customization (event handlers, adapters, scheduled tasks).
• Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
• Understanding of regulatory frameworks (e.g., SOX, GDPR) and their impact on identity governance.
• Understanding of Active Directory Federation, LDAP, OAuth, SAML, CyberArk.

Join the CSO IAM lab as Support Engineer, blending Oracle Identity Manager and SailPoint to deliver outstanding outcomes to our customers!