ServiceNow Solution Architect

We're supporting a major Dynamics 365 rollout across Finance & Operations and Customer Engagement for a business mid-transformation. This phase is all about maturity - scaling what's already live, refining core processes, and embedding Dynamics as a long-term enterprise platform. They're looking for a hands-on Solution Architect who can operate at the intersection of business and delivery: shaping solutions, owning design, and guiding the programme through testing, cutover, and hypercare. You'll be trusted to lead conversations, challenge assumptions, and turn requirements into workable, scalable solutions. This is a high-impact role with real ownership - not just design-on-paper. Responsibilities:

• Lead end-to-end requirements gathering across F&O and CE workstreams
• Own solution design, including configuration, legal entity setup, and process alignment
• Produce and maintain FDDs, IDDs, SDDs, BPMs and design documentation
• Work closely with development and integration teams through dev and internal testing
• Lead and support FAT testing, including playbacks and stakeholder sign-off
• Define and execute test strategy: scenarios, test plans, schedules, scripts, and execution
• Support data migration solutions, test data prerequisites, and validation
• Play a key role in cutover planning and execution
• Provide hypercare support post go-live, ensuring stability and user confidence
• Act as the architectural bridge between business, delivery, and technical teams

• Strong experience as a Dynamics 365 Solution Architect
• Proven delivery across D365 Finance & Operations and/or CE
• Deep understanding of process design, configuration, and integration
• Hands-on experience producing FDDs, IDDs, SDDs, BPMs
• End-to-end lifecycle experience: design ? build ? test ? cutover ? hypercare
• Confident leading workshops, playbacks, and senior stakeholder sessions
• Comfortable working in fast-paced, multi-workstream programmes, If you're an SA who enjoys being close to delivery, influencing outcomes, and seeing solutions through to the end - this one's worth a conversation.