Helpdesk Support Analyst

The Support Analyst works within the Infrastructure Services function, supporting a nationwide network of offices and providing IT support to approximately 400 users. Working as part of the Support Team, the role involves day-to-day management and issue resolution across all systems, including applications, desktop hardware, desktop operations, and telecoms. This position is key to maintaining business efficiency through prompt issue resolution and clear communication., Provide first- and second-line IT support to internal users -Log, manage, and resolve incidents and service requests within SLAs -Support and maintain hardware, software, and core business systems -Assist with system development, implementation, and documentation -Liaise with external suppliers and third-party service providers -Transport IT equipment between offices (full UK driving licence required) -Undertake ad-hoc duties as required, including occasional heavy lifting

Essential: -Experience in an IT support or helpdesk role -Knowledge of Active Directory, Wintel, and Microsoft Exchange -Experience using helpdesk systems and hardware/software break-fix -Strong written and verbal communication skills -Good planning, organisation, and problem-solving abilities Desirable: -Experience with XenApp -HNC in Computing or equivalent -Microsoft Certified Professional training

Apprentice candidates will also be considered.

Additional Information Role is non-FCA certified Basic criminal record and credit checks required.

Pension: 6% employer / 3% employee Life Assurance (4x salary) Income Protection (75% up to 3 years) Private Medical Insurance £50,000 Critical Illness Cover 25 days holiday