Level two it support

• Provide first-line technical support via help desk platforms such as ServiceNow and Jira, addressing user queries promptly and efficiently.
• Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office.
• Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP protocols, firewalls, and TCP connections.
• Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and system updates.
• Support server infrastructure including Microsoft Windows Server environments and BMC Remedy for incident management.
• Configure and maintain network devices such as switches, routers, and firewalls to ensure optimal security and performance.
• Conduct regular analysis of system logs and network traffic to identify potential issues or vulnerabilities.
• Collaborate with other IT teams on projects involving operating systems upgrades, hardware replacements, or new software implementations.
• Document technical procedures clearly to facilitate knowledge sharing within the team.
• Maintain high levels of customer service by communicating effectively with users at all levels of technical understanding.

Do you have a valid Driving License license?, Do you have experience in macOS?, We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide technical assistance and support to our organisation's users, ensuring smooth operation of hardware, software, and network systems. This role offers an excellent opportunity to utilise and expand your expertise in a fast-paced environment, contributing to the optimisation of IT services across the organisation. Candidates should possess strong communication skills and a proactive approach to problem-solving, with a focus on delivering exceptional customer service., * Proven experience in providing IT support within a corporate environment or help desk setting.

• Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections.
• Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions.
• Familiarity with Active Directory management and tools like SCCM for software deployment.
• Experience supporting hardware components including desktops, laptops, servers, and peripherals.
• Proficiency in troubleshooting software issues across various platforms using tools like BMC Remedy or ServiceNow.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritise tasks effectively while managing multiple support requests simultaneously. This role is ideal for motivated individuals eager to develop their IT expertise within a supportive environment that values continuous learning and professional growth.