Technical Support
Role details
Job location
Tech stack
Job description
Your new company
Large Consultancy - End Client is a Government Body
Your new role
We are seeking a Technical Support Professional to provide operational support across a range of critical applications deployed on a common platform within a secure government environment. The role involves monitoring incident management queues, performing first-line investigation, applying initial remediation, and contributing to the rollout of system enhancements and patches.
Key Responsibilities
- Provide day-to-day support for a range of production IT services and critical applications.
- Monitor incident management queues and respond in line with service expectations.
- Perform initial technical triage and implement authorised remediation steps.
- Assist technical teams with deployment of enhancements, configuration updates, and patches.
- Produce high-quality documentation and communicate effectively with internal stakeholders.
- Support continual service improvement initiatives.
What you'll need to succeed
- SC Clearance Eligible (Based in UK for 5 year)
- Logical, methodical problem-solving approach.
- Excellent written and verbal communication skills.
- Strong proficiency with Microsoft Office tools, including:
- Word
- PowerPoint
- Excel
- Teams
- SharePoint
- OneDrive
- Experience working with incident, problem, and change management processes.
- Background in supporting production IT services.
Desirable Skills
- Experience with Remedy incident management system.
- Experience with SharePoint On-Premises configuration and support.
What you'll get in return
An exciting opportunity to join an international organisation working with a Government Body. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4771714 - Dimitri
Requirements
- SC Clearance Eligible (Based in UK for 5 year)
- Logical, methodical problem-solving approach.
- Excellent written and verbal communication skills.
- Strong proficiency with Microsoft Office tools, including:
- Word
- PowerPoint
- Excel
- Teams
- SharePoint
- OneDrive
- Experience working with incident, problem, and change management processes.
- Background in supporting production IT services.
Desirable Skills
- Experience with Remedy incident management system.
- Experience with SharePoint On-Premises configuration and support.
