IT Service Desk Specialist

This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and incidents through the service desk., * Act as the first point of contact for incidents and service requests via JIRA/service desk

• Log, categorise, triage, and resolve tickets, escalating to 2nd line where required
• Perform daily system health checks and proactively log/manage issues
• Review weekend batch streams and backup performance, escalating exceptions
• Manage user access and security provisioning (including Active Directory updates)
• Conduct periodic access audits ensuring compliance with data governance controls
• Coordinate and implement Change Requests (CRs)
• Promote and migrate changes into Test and Production environments
• Support developers with application access, deployments, and troubleshooting
• Provide clear communication and status updates to business and IT stakeholders

• Experience in a Service Desk / Application Support role
• Strong understanding of ITIL processes and change management
• Good knowledge of Windows-based enterprise applications
• Highly organised, process-driven, and detail-oriented
• Strong communication skills with the ability to build trusted stakeholder relationships

Tech Environment (desirable)

Windows Server | Active Directory | Oracle | SQL Server | Power BI | OBIEE | SSIS | IIS | PowerShell | VMware | JIRA