Systems Engineer (CI Polygraph)

· Deliver community management and help desk support, resolving access issues, answering feature-related inquiries, and triaging incidents during core support hours

· Serve as a subject matter expert on collaboration platform functionality, configuration options, and practical use cases

· Conduct user training and briefings through live sessions, webinars, and written guides

· Foster active and constructive user engagement by responding to questions, moderating discussions, and promoting best practices

· Design, support, and enhance community structures and groups; identify community owners and recommend structural and governance improvements

· Gather, document, and communicate user requirements; submit enhancement and defect requests and provide detailed feedback on tickets

· Test platform enhancements and upgrades and assist with rollout and adoption activities

· Maintain and continuously update training resources, feature documentation, and release communications

· Monitor, track, and report on help desk performance, community engagement, and recurring program metrics, Keywords: Senior IT specialist, intelligence community support, secure systems administration, classified networks, systems engineer, SDLC, Microsoft, Active Directory, Cloud, help desk, service desk, system administrator, troubleshooting, IAT II, security+, windows, Azure, powershell, bash, python, java, javascript, information technology, polygraph, CI Poly, W2, Hiring, opentowork, TS/SCI environment, cybersecurity operations, information assurance, risk management framework (RMF), NIST and ICD compliance, identity and access management (IAM), linux, RHEL, upgrade, configuration, STIG, privileged access control, incident response, vulnerability management, threat analysis, secure communications, cross-domain solutions, data protection, encryption technologies, configuration management, systems integration, enterprise IT architecture, cloud services (AWS GovCloud, Azure Government), virtualization, network security, zero trust architecture, collaboration platforms, knowledge management, help desk and tiered support, user training and briefing, requirements analysis, stakeholder engagement, change management, auditing and compliance reporting, disaster recovery and continuity of operations (COOP), metrics and performance reporting, Agile and ITIL practices, technical documentation, operational excellence

• 9+ years of experience in systems engineering, IT, or a closely related technical field

• Bachelor's degree may substitute for 4 years of experience
• Master's degree may substitute for 6 years of experience

• Active TS/SCI with Polygraph clearance
• Strong oral and written communication skills, including experience briefing and training diverse audiences
• Ability to quickly learn new platforms, tools, and technologies
• Experience troubleshooting issues, coordinating with stakeholders, and resolving service or platform problems
• Proficiency with Microsoft Office tools
• Basic working knowledge of HTML, CSS, and JavaScript for simple page design and user assistance
• Experience supporting Intelligence community

· Total compensation based on experience level - $120,000-$155,000+

· Full Benefits: PTO, Holidays, 401K, Medical Dental Vision coverage, Certification Reimbursement