ITSM Solution Architect
PARTNERSHIP FOR REGIONAL EDUCATIONAL PREPARATION - KANSAS CITY, INC.
San Gabriel, United States of America
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
$ 135KJob location
San Gabriel, United States of America
Tech stack
Configuration Management Databases
Cloud Platform System
BMC Helix ITSM
Dynatrace
Job description
We're looking for a Solution Architect with strong expertise in IT Service Management (ITSM) and Observability platforms. This role focuses on designing scalable, enterprise-grade solutions across service management, monitoring, and automation ecosystems., Architecture & Design
- Architect end-to-end solutions using BMC Helix ITSM Suite:
- Incident, Problem, Change, Release
- Asset & Service Request Management
- CMDB
- Design observability strategies using tools like BMC Helix Operations (AIOps) and Dynatrace
- Build dashboards, synthetic monitoring, APM, and infrastructure monitoring solutions
- Define end-to-end observability architecture across applications, infrastructure, and cloud
Platform Expertise
- Work extensively with:
- BMC Helix ITSM
- BMC Helix CMDB
- BMC Helix Discovery
- Implement and manage:
- Data models, reconciliation rules, normalization
- CI lifecycle management and relationship mapping
Requirements
Do you have experience in Solution architecture design?