Application Support Analyst

Simon & Schuster UK is looking for an Application Support Analyst to provide support for a business-critical title management system and deliver enhancements aligned with business and technology priorities. The role will support the stability, performance and ongoing enhancement of the system, including its integration with upstream and downstream systems. Acting as a key link between business users, internal technology teams and a US-based third-party vendor, you will help ensure the effective resolution of issues and delivery of practical, user-focused improvements. This is an opportunity to make an immediate impact within a collaborative and fast-paced environment. The Job Role As Application Support Analyst, you will provide end-to-end support for a core business application, troubleshooting issues and ensuring timely resolution in line with business priorities. You will manage a backlog of incidents and enhancement requests, assessing impact and supporting changes that deliver value to users. You will build and maintain reports to support data visibility and decision-making, and investigate data issues using SQL, including diagnosing problems across system integrations and data flows. Working with internal teams and external vendors, you will support issue resolution, system changes, and testing and release activities. A clear and confident communicator, you will provide updates on issues and progress, working closely with users to understand requirements and improve system usability, while supporting enhancements that meet UK needs and align with global standards., The ideal candidate will have experience in application or systems support within a business environment, with strong troubleshooting and analytical skills. They will have a working knowledge of SQL and relational databases, and be confident investigating data issues and supporting user queries. The candidate will be highly organised, able to prioritise effectively, and take a proactive, solutions-focused approach. A clear communicator, they will be comfortable working with both technical and non-technical stakeholders and supporting collaboration across teams. The applicant will have experience working in publishing, media or similar content-driven environment, supporting systems that manage structured content, metadata or title-level information. Experience with integrated application environments, such as content or title management systems is essential. Familiarity with enterprise platforms (ERP/CRM) and ticketing tools such as ServiceNow, and an understanding of ITIL principles would be advantageous.

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Starting from £38,000

Simon & Schuster, a global leader in general interest publishing, is dedicated to providing the best in fiction and non-fiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Adams Media, Avid Reader Press, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India, and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at www.simonandschuster.com. The Job Profile, Unfortunately, Simon & Schuster UK cannot accept applications from candidates without a legal right to work in the UK or who require visa sponsorship. Right to work checks are carried out on candidates who make it to offer stage. Simon & Schuster UK is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity and gender expression. At Simon & Schuster UK, the spirit of inclusion feeds into everything that we do, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Candidates hired for this or any other posted Simon & Schuster UK role will be employees of Simon & Schuster UK Ltd subject to all policies, including the Workplace Privacy Notice, and eligible solely for the benefits plans thereof.