Senior ServiceNow Developer - ITSM (346)

Bitech AG
Arlington, United States of America
15 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Arlington, United States of America

Tech stack

JavaScript
Computer-Aided Design
API
Agile Methodologies
Code Review
Custom Software
Performance Tuning
Scrum
ServiceNow Application Engine
Web Applications
Scripting (Bash/Python/Go/Ruby)
Devsecops
ServiceNow

Job description

OVERVIEWiTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices. ROLES AND RESPONSIBILITIES

  • Design, develop, and configure ServiceNow solutions to support federal program requirements
  • Build and maintain custom applications, workflows, business rules, and UI policies
  • Develop and enhance ServiceNow ITSM functionality
  • Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
  • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
  • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
  • Perform code reviews and ensure adherence to development standards and best practices
  • Support platform upgrades, patching, and performance tuning
  • Troubleshoot and resolve ServiceNow defects and production issues
  • Ensure configurations and customizations align with federal security and compliance requirements
  • Contribute to technical documentation and knowledge sharing across the team
  • Support and enhance ITSM knowledge enablement
  • Other duties as assigned

Requirements

  • 5+ years of hands-on ServiceNow development experience
  • Strong experience developing custom ServiceNow applications and platform configurations
  • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
  • Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
  • Experience working in Agile or SAFe delivery environments

EDUCATION AND CERTIFICATIONS

  • Bachelor's degree
  • ServiceNow CSA and CAD or CIS certification, * ServiceNow Certified Implementation Specialist (CIS):
  • CIS - IT Service Management (ITSM)
  • Experience supporting federal government programs
  • Strong experience with Service Portal, UI Builder, and user experience design
  • Experience configuring ITSM module
  • Familiarity with ServiceNow data model and performance optimization
  • Strong problem-solving, communication, and collaboration skills
  • Experience supporting DevSecOps-aligned Agile teams

SECURITY CLEARANCE

  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required

About the company

Die Bitech AG ist eine Beratungsgesellschaft für Informationstechnologie und Fachberatung mit Sitz in Hürth bei Köln. Nach über 25 Jahren erfolgreichen Bestehens in wettbewerbsstarkem Umfeld können wir bei Bitech mit Stolz behaupten, dass unser Unternehmen auf einem stabilen Fundament steht.

Das belegen sowohl unsere Umsatzzahlen als auch die große Treue unserer Kunden und Mitarbeiter.

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