IT Support Officer

The successful candidate will be expected to complete defined IT maintenance and support tasks as directed by the IT Leadership team, through the IT Service Desk, and in support of the Senior IT Support Lead based in London.

About The Role

This role is ideal for someone who is passionate about delivering exceptional customer service and supporting colleagues across the London office and wider UK business. The successful candidate will be naturally curious, proactive, and motivated by solving a broad range of technical issues in a fast-paced environment. Strong organisational skills are essential, with responsibility for maintaining governance across hardware and software asset management, as well as ensuring smooth and efficient onboarding and offboarding processes for staff.

The role requires someone who can work both independently and collaboratively within a team, making effective use of available resources to troubleshoot and resolve technical incidents. Clear communication, accountability, and the ability to coordinate and share workloads effectively are key to success in this position., * Complete allocated tickets from the Service Desk in line with agreed service levels

• Complete IT related tasks in the London office
• Supporting 3rd line teams with local tasks in the office
• On and Off boarding Staff
• System & Application Support (MS Office/O365, general desktop/application support)
• Hardware Support (desktop pc/laptop installation/mobile configuration)
• AV / Video Conferencing Support and Setup
• Equipment procurement & Stock management
• Desk side support
• Flexibility to work a rota across home and office, including 8:00am office starts on a rota basis

Do you have experience in Software troubleshooting?, * Strong organisational skills, with the ability to work independently and prioritise effectively

• Microsoft Office Troubleshooting
• Windows 11 Troubleshooting
• Windows Server Troubleshooting
• Experienced software troubleshooting skills
• Excellent communication skills with the ability to interact professionally with a diverse range of colleagues
• Customer Service Experience
• Administering and supporting O365 (Exchange/Azure AD/Endpoint)
• ServiceNow or equivalent ITSM tool experience
• Network Fundamentals
• MECM/SCCM Administration
• On Prem AD administration
• Knowledge of VC/Conferencing Systems (Teams Rooms)

Desirables:

• Good secondary and/or equivalent education: A Levels, HND/C, or degree.
• Industry related qualifications. (CompTIA A+, ITIL, MS Fundamentals)
• 1 year industry related experience

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Company pension
• Cycle to work scheme, Bring your knowledge and expertise to one of the world's most respected consultancies.
• Hybrid working arrangements.
• Attractive salary and benefits package.
• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements.
• Generous company pension scheme.
• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts.
• Enhanced parenthood leave policies.
• 3pm finish on the last Friday of the month.
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you.
• Entitlement to two memberships to professional bodies or subscriptions.
• A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities. A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring.
• An international culture that wherever your career takes you at Buro Happold, you won't be far from the exceptional.

Are you looking for your next challenge in the world of IT? Buro Happold has an exciting opportunity for an IT Support Officer to join the team. The role will be based in our London office, and hybrid working is available with 3 days a week in the office. Occasional travel to the other offices may be required., At Buro Happold, we believe in creating a better, more sustainable world. You'll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference., Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers. Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other's differences is key, we want employees to feel they don't have to mask elements of their identity to thrive. We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.