Computer Help Desk and Systems Support

• Perform a variety of communications activities including desktop support, tracking local network/system trouble tickets and coordinating support actions with the Enterprise Support Desk and/or Communications Focal Point
• Set up service for internal and external customers to include installing, connecting, testing, and adjusting equipment
• Address trouble tickets within established priorities and response time
• Run system diagnostics; determine the causes of hardware, software and network system failures; and document all information systems repairs via local ticketing system
• Remove and replace components and peripherals to restore system operations
• Install and configure software operating systems and applications
• Provide and maintain computer support systems hardware/software maintenance records
• Install, maintain, and repair computer and electronic systems for internal and external networks
• Conduct routine and hands-on system touch maintenance for over 1000-2000 desktop systems, peripheral devices, mission and TMS systems; growth is expected here
• Perform repairs to hardware, software, or peripheral equipment, following design or installation specifications for internal and external networks
• Monitor information systems for security compliance and provide patch maintenance for internal and external customers
• Develop training materials and procedures, and train users in the proper use of hardware or software
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Other Duties as Assigned

• Must have a TS/SCI clearance
• DoDI 8570.1m IAT Level II certification
• Associate's Degree and 4 years experience OR High School/GED and 7 years experience

We maintain a drug-free workplace and perform post offer, pre-employment substance abuse testing. PHYSICAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Must be able to walk or stand on level and/or inclined surfaces and sit for extended periods of time.
• Must be able to routinely climb / descend stairs.
• On occasion must be able to lift 30 pounds.
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows / knees, and reach above / below shoulders.
• Works in a normal office environment with controlled temperature and lighting conditions.

HARDY INDUSTRIES

• Fort Walton Beach, FL

• $18.00-25.00 per hour Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for someth…

• 1 month ago

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