Lead Infrastructure Engineer - Directory Services

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.

2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.

3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.

4. Documents all relevant end-user interactions and steps taken to resolve incidents.

5. Has occasional contact with end-users.

6. Communicates status of issue resolution to internal customers.

7. May engage and manage outside vendors.

8. Applies in-depth knowledge of application support and an understanding of best practices.

9. Typically leads moderately complex projects and participates in larger, more complex initiatives.

10. Solves complex technical and operational problems.

11. Acts as a resource for teammates with less experience., Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Come join a growing team that is responsible for the design/engineering/operation of the following foundational infrastructure technology services:

Microsoft Active Directory Domain Services

Microsoft Active Directory Federation Services (ADFS)

Microsoft Active Directory Certificate Services

Microsoft DHCP

Microsoft DNS

Microsoft Entra Connect

Microsoft Distributed File System (DFS)

Microsoft Key Management Services (KMS)

Microsoft Identity Manager (MIM)

Microsoft Remote Desktop Licensing (RDL)

Symantec product suite

Quest product suite

Cisco Identity Services Engine (ISE)

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of the following offices. (Atlanta/GA, Charlotte/NC, Raleigh/NC, Richmond/VA or Wilson, NC.), The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.

2. In- depth knowledge in information systems and ability to identify, apply, and implement best practices.

3. Understanding of key business processes and competitive strategies related to the IT function.

4. Ability to plan and manage projects.

5. Ability to solve complex problems by applying best practices.

6. Ability to provide direction and mentor less experienced teammates.

7. Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications:

1. Bachelor's degree and six years of experience or an equivalent combination of education and work experience.

2. Banking or financial services experience.

3. PowerShell scripting knowledge and ability to write customized scripts is preferred.

4. Knowledge of networking and firewall rulesets is preferred.

5. Knowledge of and experience with the following technology systems and platforms is preferred:

• Microsoft Active Directory Domain Services

• Microsoft Active Directory Federation Services (ADFS)

• Microsoft Active Directory Certificate Services

• Microsoft DHCP

• Microsoft DNS

• Microsoft Distributed File System (DFS)

• Microsoft Key Management Services (KMS)

• Microsoft Identity Manager (MIM)

• Microsoft Remote Desktop Licensing (RDL)

• Quest product suite, Lifting

Up to 25 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.