Configuration Technician

TOGA Technology is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement., * Installation and configuration: Install and configure operating systems, software, and hardware components like desktops, laptops, and peripherals.

• Testing and troubleshooting: Test hardware and software to ensure functionality and diagnose and resolve technical issues for users.
• System maintenance: Perform daily maintenance, create deployment images, and maintain asset inventory and logs of repairs.
• User support: Provide technical assistance to users, including training on new equipment and software, via phone, email, or in person.
• Documentation: Maintain records of repairs, fixes, and maintenance schedules. Create and update standard operating procedures and documentation.
• Equipment preparation: Provision, configure, and prepare IT equipment for shipment or deployment according to customer requirements.

Do you have experience in Root cause analysis?, Do you have a High school diploma or GED?, An IT Configuration Technician installs, tests, and troubleshoots hardware and software, configures systems according to specifications. Key responsibilities include preparing IT equipment for deployment, performing daily system maintenance, troubleshooting technical issues, and documenting work. This role requires strong problem-solving and technical skills, a high school diploma or equivalent and some technical experience or certifications., * Technical skills: Proficiency with operating systems (like Windows), Microsoft 365, and endpoint security tools; knowledge of hardware diagnostics, networking basics (LAN connectivity), and imaging software.

• Problem-solving: Ability to troubleshoot and diagnose hardware and software issues, analyze root causes, and implement solutions.
• Communication: Strong interpersonal and communication skills to explain technical solutions to non-technical users and provide customer support.
• Attention to detail: Necessary for following instructions, documenting work, and ensuring equipment is configured correctly.
• Organizational skills: Ability to manage multiple tasks, maintain logs, and organize schedules for upgrades and maintenance., * Technical Capacity.
• Problem Solving/Analysis.
• Initiative
• Communication Proficiency.
• Team Player.
• Good Decision Making.
• Work Independently.
• Time Management.

Supervisory Responsibility

This position has no supervisory responsibility., While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs., Required Education and Experience

• Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Intermediate understanding of principles and theories of network systems and management.
• Intermediate understanding of Internet technologies and products.
• At least three years of technical work experience or equivalent education.
• At least two relevant technical certifications (e.g., A+, Network+ and Security+) or equivalent experience.

Preferred Education and Experience

• Two or more years of technical work experience.
• One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why Join TOGA Technology?

• Growth & Development: Opportunities to learn, train, and advance within Agilant's growing IT organization.
• Collaborative Culture: Work in a supportive environment where teamwork and innovation are encouraged.
• Impactful Work: Play a key role in ensuring Agilant's workforce remains productive, secure, and connected.
• Comprehensive Benefits: Competitive compensation, health insurance, 401(k) with company match, paid time off, and more.

Expected hours: 40 per week, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance