AI Chatbot Conversation Designer (NL or FR)

• Design and optimize conversational flows for chatbots, voice assistants, and multimodal interfaces.
• Create and maintain conversation design systems, dialogue patterns, and persona frameworks.
• Define tone of voice and personality guidelines for AI assistants.
• Conduct user research and usability testing to improve conversational experiences.
• Collaborate with AI/ML teams to enhance natural language understanding and agentic capabilities.
• Design inclusive, natural, and multi-turn interactions that work across diverse users and channels.
• Implement analytics and KPIs to measure the success of conversations.
• Build and document conversation maps and user journeys.
• Prototype and test conversational scenarios for clarity, empathy, and efficiency.
• Work with Business and UX Service Designers to integrate conversational touchpoints in customer journeys.
• Define agentic flows where AI predicts user intent, collaborates with humans, and solves issues proactively.

• 3+ years' experience designing conversational interfaces, chatbots, or AI-driven experiences.
• Expertise in tools like Voiceflow, Botpress, or Dialogflow.
• Strong writing and UX interaction skills, with attention to tone and emotional context.
• Basic UX design skills and familiarity with digital collaboration tools (FigJam, Miro, Mural).
• Analytical mindset with experience tracking KPIs and evaluating conversation success.
• Ability to collaborate cross-functionally and coach teams effectively.
• Background in UX, behavioural design, or growth hacking.
• Familiarity with AI-powered products, assistants, and enterprise software.
• Experience with agentic design, adaptive AI, or human-AI collaboration.
• Customer-focused, proactive, and adaptable attitude.
• Fluent in English (spoken and written) and Dutch or French.

EOLIS GROUP is a Digital and Marketing In-housing Company that helps its clients grow their own in-house digital & marketing capabilities. We support organizations with digital, creative, content, marketing, and tech expertise, as well as strategic guidance on in-housing models, organization, technology, finances, and talent.