F135 Systems Customer Support Engineer - F35 Lightening Sustainment Center (LSC) (Onsite)

• Process Automation -Identify repetitive, manual workflows (reports, data pulls, etc.). Design and build automation scripts or services to replace them -Power Automate.
• Systems Integration - can connect disconnected tools and data sources. Build pipelines that move data automatically between systems. Ensures data consistency and reliability.
• Data Engineering - builds Extract, Transform, Load (ETL) pipelines. Cleans and structures convoluted data and can help to enable real-time visibility. Perform as the point of contact for data integration/product IPT (Integrated Product Teams).
• Tools/Dashboard Development - creates internal tools for LSC team (web apps, scripts, dashboards), improves usability and reduce time-to-decision
• Monitoring and Alerting - set up automated alerts for system failures, SLA breaches, operational anomalies.
• Continuous Improvement - analyzes bottlenecks in LSC workflows, optimizes performance of automation tools, can gather feedback from LSC users and iterate quickly.
• Individual must be able to understand operational workflows (tickets, maintenance cycles, supply chain). Can translate "what LSC needs" into technical solutions., * Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
• Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

• A University Degree (Computer Science; Computer Engineering, Software Engineering) with 5+ years of prior relevant experience, or an Advanced Degree in a related field with 3+ years of prior relevant experience.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Travel: 10%., * Ability to engage cross-functional teams, as needed, and knows when/where to get help; as well as working across functions, organizations and management.
• Ability to execute work independently through complex technical decision-making.
• Good communication skills to work in a team environment.
• Strong organization skills with ability to effectively schedule and track issues to closure through written documentation.
• Programming: Python.
• APIs and Integration.
• Databases: SQL.
• Scripting & automation tools.
• Cloud platforms.
• Version control (GitHub).
• Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi-disciplined dynamic environment.
• Strong technical knowledge of gas turbine systems and airframe physical/ functional integration.
• Extensive knowledge of Military Engine products, experience with F135 engines.
• Knowledge of engine systems operation, software development processes, and configuration management.
• Project management experience.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. This role will be in Dayton, Ohio working at the F35 Lightening Sustainment Center (LSC) at Wright Patterson Air Force Base Designs and implements automated solutions to eliminate manual workflows, integrate operational systems, and provide real time data visibility to improve decision-making in the LSC.