IT & Security Manager - M - F H/F

We're looking for an IT & Security Manager to lead our internal IT support function and drive our security posture across the company.

You will manage a 3-person IT support team, ensure operational excellence (SaaS lifecycle, vendors, ticketing, and incidents), and own a practical security roadmap in close collaboration with the CTO.

This is a hands-on role: you will jump into escalations when needed, while also building the processes and tooling that make support and security scalable.

Your Scope:

IT Team Management

• Manage and develop a 3-person support team
• Run team rituals, distribute workload, and ensure high service quality
• Support career development through 1:1s, feedback, and training plans

IT Operations

• Track and optimize SaaS licenses (renewals, access rights, usage, cost control)
• Own vendor relationships for IT & security tools (selection, renewals, service quality)
• Step into ticketing when needed, especially for escalations and high-impact issues
• Own and improve the incident resolution process (severity, response, comms, post-mortems, action tracking)

Security:

• Run phishing simulation campaigns, security awareness training, and periodic audits
• Deploy and manage security tooling; enforce MFA and access best practices
• Own the security roadmap and report security posture, risks, and progress to the CTO
• Advocate best practices internally (cybersecurity charter, guidance, and enablement)

What Success Looks Like:

• Support team runs smoothly with clear ownership and predictable service levels
• SaaS footprint is controlled: accurate inventory, proactive renewals, and reduced waste
• Incidents are handled consistently with clear communication and measurable improvements over time
• Security posture improves pragmatically: strong MFA adoption, reduced risky access patterns, and engaged employees through awareness programs

Proven experience of at least 3 years in IT operations / IT management (ideally in a fast-paced environment)

• Familiar with AWS security services (IAM, GuardDuty, CloudTrail, etc.)
• Prior experience managing or mentoring a support/helpdesk team
• Solid security fundamentals: identity & access management, endpoint and account hygiene, awareness programs, incident handling
• Comfortable with scripting / automation (bash, Python, PowerShell or equivalent) to troubleshoot, automate repetitive tasks, and integrate tools
• Strong process mindset: ability to define lightweight workflows, track KPIs, and drive continuous improvement
• Comfortable with vendor management and contract/renewal cycles
• Clear communication skills and calm prioritization under pressure
• Fluent in both English and French
• Ability to decompose complex problems, identify opportunities for improvement, and deliver measurable outcomes through hands-on execution
• Excellent communication, interpersonal, and stakeholder management skills

Nice to Have:

• Experience with modern security stacks (SSO/IdP, EDR, MDM, SIEM, password managers)
• Experience with Salesforce administration (users, permissions, profiles, flows, reporting)
• Experience implementing or supporting compliance frameworks (ISO 27001, SOC 2, etc.)
• Experience in SaaS-heavy environments with rapid headcount growth

Zeplug and ChargeGuru have joined forces to become a leading player in electric vehicle charging across Europe. Our mission is clear: to remove charging barriers in order to accelerate the energy transition and make electric mobility simpler, more accessible, and more efficient. Founded in 2014 and 2018, our two complementary companies now offer a unique 360° solution: from residential and office charging with Zeplug, to dedicated support for individuals and businesses with ChargeGuru. Operating in 8 European countries with a team of over 300 passionate employees, we share a common ambition: building a more sustainable future. Our commitments and successes speak for themselves: - ChargeGuru is ISO 9001, ISO 14001, and ISO 45001 certified. - HappyIndex®Trainees 2025 Label: Zeplug ranked #1 in the energy/environment sector for the well-being of its interns and apprentices. With us, every talent matters and contributes to transforming the mobility of tomorrow.