Technical Operations Specialist - Live Events / Interactive Systems

We are seeking a hands-on Technical Operations Specialist to support Windows-based systems, VR hardware, and interactive technologies used in live experiential programs, mobile tours, and brand activations. This role is focused on technical setup, troubleshooting, and field support in live event environments., * Oversee on-site logistics and technical execution for live events, activations, and mobile tours

• Configure, deploy, and troubleshoot Windows-based computer systems, VR hardware, and interactive technologies
• Support systems that include Meta Quest / Oculus devices, PCs, peripherals, and related software
• Set up and manage networking environments, including routers, switches, IP configuration, and connectivity troubleshooting
• Support interactive systems that may include Arduino- and Raspberry Pi-based components
• Perform QA, system testing, and pre-event validation to ensure all components are fully operational
• Create and maintain instruction manuals, run-of-show documentation, and technical diagrams
• Lead on-site training for staff and contractors on system operation and troubleshooting
• Supervise contractors and ensure technical standards and expectations are met
• Act as the primary on-site problem solver, quickly identifying and resolving issues under pressure
• Travel regularly to support events across various locations. Travel will vary.
• Analyze event performance and deliver post-event recaps with clear notes and recommendations
• Assist with LED displays, video systems, and other technical infrastructure on-site as needed

Do you have experience in Windows?, * Strong Windows-based system experience required

• Experience with VR systems, particularly Meta Quest / Oculus, required
• Familiarity with Arduino and Raspberry Pi systems strongly preferred
• Proven experience in a hands-on technical field role, live environment, or similar support position
• Working knowledge of networking fundamentals, including IP addressing, routers, switches, and basic troubleshooting
• Ability to troubleshoot hardware, software, USB, display, and connectivity issues quickly and effectively
• Strong project management and organizational skills with the ability to manage priorities in fast-paced settings
• Proficiency in Microsoft Word and Excel for documentation and reporting
• Excellent communication skills with a client-facing mindset
• Strong attention to detail and accountability on-site
• Calm, solutions-focused problem-solving ability
• Team-oriented with the ability to lead when needed, * Do you have hands-on experience supporting live events, mobile tours, trade shows, or brand activations? If yes, please briefly describe.

Pulled from the full job description

• Paid time off
• Relocation assistance, * Paid time off